Convienently access our product manuals with the "Product Manual" selector on our homepage.
Where can I download my purchases?
We offer a free account with us to manage your purchases, where you can download the newest versions at any time. If you wish to sign up, Sign In, then choose Sign Up. In the "Email Address" sign up field, use the same email address for your purchase. If you have an activation issue, please let us know.
Where do I go for theme support?
A customer account with us is required for one-on-one customer theme support. If you wish to sign up, Sign In, then choose Sign Up. In the "Email Address" sign up field, use the same email address for your purchase. If you have an activation issue, please let us know.
How do I install my theme or stack for RapidWeaver 6?
After downloading your theme or stack, *drag and drop* the theme/stack icon onto the RapidWeaver 6 icon in your dock. After doing this you should receive a pop message, letting you know you've successfully installed into RapidWeaver 6.
Can you modify my theme?
We do not provide or assist with theme modifications, but do let us know your theme feature requests. For customization, we recommend hiring experienced web developers to accommodate your request.
How do I contact someone?
We can happily answer any sales related question or issue you have, shoot us an email.
3rd party plug-in or stack compatibility.
95% Yes. We try our best to make products robust and compatible as possible with 3rd party plug-ins and stacks. That said, there are hundreds (maybe thousands) of plug-ins and stacks out there - with more added each day, it’s not possible to test for them all.
My themes parent links are disabled, why?
Our themes that use drop-style navigation have parent page links disabled to be compatible with Android based devices. If this was not done, sub pages would be completely inaccessible on Android - and that's a lot of devices.
Account: Where is my activation email?
After creating a new account, we send a required activation email to the sign up address. If you don't receive this email within 15 minutes, please contact us and provide the account username or email address.
Account: There are missing theme manuals.
Log into your account and click the "Manuals" tab. If you don't see your purchased theme's manual, go to "Account" and add the email address used for your theme purchase. Once the new email address has been verified, the manual will auto-magically be synced to your account. If it's not synced, please contact us.
Account: Product purchases not appearing.
When logged in, go to "Account" and add the email address used for your purchase. Once the new email address has been verified, your purchase will auto-magically be synced to your account. If purchases are still not synced, please contact us.